UX Internship at Bosch
Brief
During winter 2022, I interned on the Bosch BT/UXD team as a UX designer based in Munich. I learned, while spontaneously sharing the knowledge of service design with my peers and building my own career path to be a UX designer with system awareness. The team's unwavering support allowed me to gain insights into user-centric design and make valuable contributions to the product.
Timeline
Sep 2022 to Jan 2023 (16 weeks)
team
Bosch BT/UXd
01.
what i did
My 4-month internship got me involved in six meaningful projects alongside six side projects encompassing research, crafting, prototyping, testing, and iteration.
Formulated the omnichannel solution for the customer satisfaction survey with training documentation guidelines.
Iterated on an all-in-one dashboard for end-users to manage contracts, billing, insurance, inspection services, etc.
Workshop artifact-Value Card
Facilitated the UX workshop and created a co-design tool named Value Card to igniting participants’ innate ability.
DICENTIS-conference system
Moderated cognitive walkthrough and improved the voting experience in various interaction states.
Communicating between China and Germany with the considerations of localization and consistency.
BD team image
Visualized BD team’s purpose, mission and values and generated VI system from scratch.
ASA CSAT Survey
MyBosch Portal
PAEDUIO-public Address System
02 ·
takeaways
💻 Big differences between 2B and 2C products
While interactive formats and aesthetics are not the primary concern in 2B products, the emphasis is on consolidating and presenting information clearly. As user engagement is driven by necessity and efficiency rather than emotional connection, starting the project without extensive domain knowledge posed significant challenges. This experience has fostered my ability to address task-oriented needs but not only create engaging and enjoyable user experiences for end users.
🧑🏻🦼 Design for accessibility
When working on a digital product intended for a large user base, always prioritize accessibility and ensure that different user groups can have the same experience. This applies to elements like the voting button's colors, contrast ratios, and text prompts in the conference system product for various states, as well as the information architecture and workflow of the entire MyBosch platform. Testing early, even if it results in failures, and being ready to pivot is crucial.
🗣 Question the boundary
During the early stages of my internship, I understood the significance of exploring project possibilities. However, I soon realized that I had been primarily focused on incremental improvements (1.1, 1.2, 1.3) rather than embracing radical innovation for a 2.0 version. Later, I learned that while many radical ideas might not survive in the corporate world, these seemingly immature yet multidimensional insights are what companies value in their interns.
03 ·
thank you bosch
29.09.22
Team building in ⛰️Aschau
07.10.22
Workshop- UX in Nutshell
18.12.22
Last day working at Bosch
12.01.23
Warming farewell gifts 🫶
The biggest skill I learned is how to learn.
Special thanks to my manager, mentor, teammates, and cross-functional colleagues for making my time in Germany a precious experience. This challenging yet extraordinary journey has strengthened my interest in immersing myself in UX design. I can't wait to continue applying what I've learned from Bosch to future projects.
